Customer Reviews and Testimonials

“Dave, the owner, has the finest AC/heating company we have ever dealt with. We have made many referrals and will continue to do so. Very knowledgeable, courteous and great people, all of them.”

- Claudia, Fort Worth TX

“Heater went out during the worst ice storm in years - woke up and house was 53 degrees on Thursday the 3rd We couldn't get to work because roads were too icy - We called at 8:00 and it was fixed by noon! We couldn't have asked for better service!” - Craig, Haslet TX

"I contacted NTM Services after receiving an absurd quote ($1600) from another (local) company who also had rude salespeople. I was trying to find a competitive price and trustworthy service to restore my heat as the house was getting quite cold. On a whim I contacted NTM, the associate who answered my call was very courteous and helpful, and I felt as though she was honest and sincerely wanted my business. She went above and beyond to provide me an estimate. The serviceman arrived at my house in a few hours. I was pleased to learn he was able to save me money by using a part he already had on his truck (standard inventory). The icing on the cake was when I was told I was only going to be charged $318.00! I will absolutely use NTM in the future and recommend them to everyone I know! Truly excellent service! Thanks to all! You have made me an extremely satisfied customer!"

- Elizabeth, Fort Worth TX

"I just thought you may like to know when a customer is happy with the service that was done and done professionally! Because of this experience I chose to sign up for your Preventative Maintenance Service Plan. I know this is a wise decision for anyone to do, but I know now that your company is the one I want to do business with from now on."

- Todd, Haslet TX

"Ok, so I work for NTM and I think they are awesome, but I really had no idea how great our technicians and Trane systems were until they installed the top of the line Trane XL20i Heat Pump at my house. My house is only 7 1/2 years old with a 12 SEER Carrier all electric system, my electricity bill reached over $400 and I almost cried. My house is only 1800sqft and I have already changed all my light bulbs to energy efficient bulbs, set my thermostat back when we're not home, re-sealed all the windows, got solar screens on my western windows, and so on. All the affordable can-do items were covered. Dave, the owner said that was it and worked with me on price and had the best Trane system installed at my house. Our install technicians really are great, they also corrected my airflow problems by modifying my duct work. They found that the original installer had made several mistakes (we almost always find that so not a surprise.)

By the time my awesome new system, cool new thermostat, and modified air ducts were completed you could say that I was actually GIDDY with JOY! I work with companies all over the country, talk HVAC every day for the last 10 years and never considered AC and Heating to be exciting, I WAS WRONG!

After a year of great airflow, no more airflow/air balancing issues, cleaner air (Trane air cleaner), and a really cool thermostat that tells me the outside air temperature, I 'm proud to announce that my last electricity bill was only $165, which is the highest since my change out. (Oh, and yes, my electricity rate is higher than last year.) Trane makes a superior product, but NTM has a phenomenal well trained team to install them. I'm proud to say I won't send someone to your house that I wouldn't let work on mine. Do unto others…"

- NTM Employee

"North Texas Mechanical/NTM Services has been providing service and Trane products to me for over 16 years. They are a highly valued and trusted company. I prefer their service and products over all other companies."

- Rena, Dallas TX

"I want to personally thank you and your company for the services you provided at our home this past summer. As you have been involved with the construction in our home, I want to thank you and your employees for doing what you said you would do and completing your work in the time you told us that it would be completed. And most of all exceeding our expectations of what was said was going to be done and the work that was actually performed.

I greatly appreciate the professionalism and integrity of your entire organization. From Ann and Jody in the office, to Adam and Brian out in the field; we were always keep in loop and treated as valued customers.

I want you to know that I have recommended you to other individuals that I have had associations with over the past several months.

David, you have gained our respect and run a very respectful organization, keep up the great work."

- Michael, Flower Mound TX

“Great responsiveness - 20 minutes - on a HOT August evening in Texas. Fast diagnostic, quick repair, very reasonable price under the circumstances. Will absolutely use again and recommend to others.”

- Terry, Keller TX

"Had 2 a/c issues in the past 2 weeks (1 upstairs and 1 downstairs). In both cases, we were taken care of the next day! Both Michael and James diagnosed the different problems quickly and fixed them for under $200. Plus, they were extremely professional and polite, as was the lady who scheduled the appointments. I have referred NTM to all my friends in the area and they always have similar comments. Thanks for running such a fine ‘service’ business.”

- Steve, Keller TX

"It is very important to deal with people who have the ability to actually correct a problem or advise a course of action, and that you can believe what they say. NTM is a fine company."

- Lynette, Ft. Worth TX

"The level of service provided from technician to you was well beyond the normal call of duty. North Texas Mechanical presented us with several options to address the three aging HVAC systems in our home. I particularly appreciated the time spent to explain the features of each piece of equipment. It is clear that in addition to offering great service, your company is on the cutting edge of today's technology. Ultimately, we were able to make an informed, educated decision on the equipment we selected."

"My family is very happy with our new HVAC system. We are looking forward to many years of continued service from North Texas Mechanical."

- Robert, Keller TX

"North Texas Mechanical is great! We had an early April heat wave in Texas, the first of the season. Temperatures over 100 degrees. Our upstairs A/C went out forcing the entire family downstairs for the night Easter Sunday. The next morning (Monday) I called and setup an appointment for Tuesday A.M. No repair companies would commit to same day service due to high demands. I stuck with my appointment with NTM. To my surprise NTM called several hours later and stated they could come by around 4pm. I was shocked and amazed they could do that with the high demand for service. The unit was repaired and began cooling off right away. The kids were disappointed they wouldn't get to camp out downstairs that night but my wife and I were glad."

- Jeff, Ft. Worth TX

"I had a Trane A/C system installed by another Trane approved dealer . . . he then performed two Preventative Maintenance check-ups. My bill went up alot after the install. . . . the contractor went out of business and I had problems and it was costing me. I contacted NTM Services and when they came out, they found that the unit looked like it had been dropped during the install process, causing refrigerant lines to be pinched along with the original installation not being done correctly. NTM fixed the problems, much of it under warranty, but I ended up paying way too much for the first install to be done right. I am very satisfied and would definitely recommend NTM."

- John, Trophy Club TX

“Thank you for your prompt response to our AC issue. When it comes time to buy new AC units, rest assured, I’ll be calling.”

- George, Colleyville TX